At Al Madina Garments Islamabad, customer satisfaction is important to us. If you need a different size, we’re happy to assist under the following conditions.

Size Exchange

We offer size exchange only within 3 days of receiving your order.

To qualify for an exchange, the product must:

• Be unused and unwashed.
• Be in its original condition.
• Have all original tags and packaging intact.
• Be free from stains, perfume, or any signs of wear.
• Be eligible for exchange based on stock availability.

Exchange Process

1. Contact us within 3 days of receiving your order.
2. Share your Order Number and the required size.
3. Our team will confirm the availability of the requested size.
4. Once approved, return the original product as instructed.
5. After receiving and inspecting the returned item, we will dispatch the replacement size.

Exchange Charges

• Customers are responsible for the courier charges for exchanging a size.
• If the requested size is unavailable, our team will help you choose an alternative size, color, or suitable product (subject to availability).

Wrong or Defective Item

If you receive:

• The wrong product,
• The wrong size sent by our team,
• A damaged or defective item,

please contact us within 48 hours of delivery with clear photos. We will arrange an exchange at no additional shipping cost after verification.

Non-Exchangeable Items

Exchange requests will not be accepted if:

• More than 3 days have passed since delivery.
• The product has been worn, washed, altered, or damaged.
• Original tags or packaging are missing.
• The product shows signs of use, stains, perfume, or odors.

Contact Us

For exchange requests, please contact us with:

• Order Number
• Customer Name
• Phone Number
• Reason for Exchange
• Required Size

Our team will guide you through the exchange process.

Return Policy

At Al Madina Garments Islamabad, we strive to deliver high-quality products and ensure customer satisfaction. Please read our return policy carefully before placing an order.

Returns

We do not accept returns or offer refunds for:

• Change of mind.
• Incorrect size selected by the customer.
• Color or design preference after delivery.
• Products that have been used, washed, altered, or damaged by the customer.

We encourage customers to review the product description, size guide, and images carefully before placing an order.

Eligible Returns

A return or replacement may be approved only if:

• You received the wrong product.
• You received the wrong size due to our error.
• The product arrived damaged or defective.
• The item is missing from your order.

To qualify, you must:

• Contact us within 48 hours of receiving your order.
• Provide your Order Number and clear photos of the product.
• Keep the product unused, unwashed, and in its original packaging with all tags attached.

Return Process

1. Contact our customer support within 48 hours of delivery.
2. Share your Order Number and photos of the issue.
3. Our team will review your request.
4. If approved, we will arrange a replacement or refund, depending on the situation.

Refunds

Refunds are issued only if a replacement cannot be provided due to stock unavailability or in other exceptional cases approved by our team.

Approved refunds will be processed using the original payment method or another agreed method within approximately 5–10 business days, depending on the payment type.

Shipping Charges

• If the return is due to our mistake (wrong, damaged, or defective product), Al Madina Garments will bear the return and replacement shipping costs.
• If the issue is not due to our error, return or refund requests will not be accepted.

Contact Us

For any return-related inquiries, please contact us with:

• Order Number
• Customer Name
• Phone Number
• Reason for Return
• Photos (if applicable)

Our customer support team will assist you as quickly as possible.